Digital Government Era: The Impact of Digital Literacy and Stress Perception on Civil Servants' Job Performance—An Empirical Study of 240 Samples from City Z

Abstract

Under the background of the vigorous development of digital government, the rapid development of information technology impels governments at all levels to actively promote digital transformation. In this paper, digital government, civil servants' digital literacy, stress perception and work performance are included into an organic theoretical analysis framework. Through the empirical investigation and analysis of 240 civil servants under the digital government environment in Z city, it is found that the digital literacy of civil servants is composed of three dimensions: Digital consciousness, digital ability and digital responsibility. There is a positive correlation between digital literacy and their engagement in digital government development, with digital ability playing a particularly crucial role. Stress perception is an important positive predictor of civil servant job performance, but its mediating effect between digital literacy and job performance is not significant. It is recommended that government departments establish a diversified digital literacy cultivation system to enhance civil servants' digital capabilities, optimize work processes, and implement stress management mechanisms while fostering a healthy work culture.